- September 2, 2021
- Posted by: sadie
- Category: Employee Engagement, Employee Satisfaction
Engaged Employees are your Ultimate Competitive Advantage
Why should we care about Employee Engagement? Gallup research indicates that anywhere from 75% to 80% of employees are partially or totally disengaged. This means that 8 out of every 10 workers are dreading going to work every day. This is a tragedy!
Engaged employees are your Ultimate Competitive Advantage. They are committed to your corporate vision, are proud to call you their employer, and will go above and beyond the call of duty to ensure the success of your organization!
When Gallup compared the difference in performance between the top and bottom quartiles of engagement, they found that highly engaged employees exhibited these qualities:
- 51% reduction in absenteeism
- 64% drop in safety accidents
- 60% fewer defects
- 29% improvement in quality
- 31% more productivity
- 81% less likely to seek another job
- 41% less likely to miss work due to poor health
- 36% more likely to recover fully after an illness, injury or hardship
- 61% higher profits
Your customers love dealing with engaged employees! You will experience improved loyalty from customers who will be delighted to refer the organization to their friends and colleagues!
So, how can you improve the level of employee engagement? You can make it happen by following these 3 steps:
Step #1: Measure the level of engagement of your employees:
An annual survey with carefully selected questions will provide you with the data required to determine the level of existing engagement and to develop an action plan for improvement. This process has the added benefit of providing your employees with the opportunity to:
- Be empowered to take part in the success of the organization
- Have a voice and collectively take part in organizational change
- Be involved in driving the results of the organization
Step #2: Debrief the results with your employees:
The debrief session is your opportunity to find out what’s behind the scores. This session will allow you and the team to collectively develop an action plan to address the issues the survey brought to light. Make sure you are prepared to take this step before you launch the survey, otherwise you may end up increasing the level of disengagement!!
Step #3: Organize regular ‘Action Plan Progress’ meetings’ with your employees:
This is critical! We recommend that you schedule regular ‘Action Plan Progress’ meetings. By doing this, you will remind your employees that you are listening and taking action based on their feedback. By doing this, you will remind your employees that you are listening and taking action based on their feedback.
Enhancing employee engagement has always been important, but the challenges we have experienced over the past 2 years makes this even more critical! There’s no time like the present to start listening to the voice of your employees!